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SHIPPING

Shipping FAQ

Shipping

Discover efficient shipping options and answers to common questions about delivery, tracking, and more. Streamline your shipping experience with us.

Absolutely! We provide international shipping to various destinations around the world.

Our shipping rates may vary based on your location and the chosen shipping method. You can calculate the shipping cost during the checkout process.

Enjoy quick deliveries within the US in just 1 to 2 days, while European destinations typically experience shipping times of 2 to 3 days. For other international locations, the shipping duration is estimated at 3 to 6 days.

We’ve partnered with renowned shipping carriers to ensure reliable and efficient delivery. You can expect your packages to be handled by industry leaders such as FedEx, DHL, UPS.

Yes, you can! We provide tracking information for all orders. Once your order ships, you’ll receive an email with tracking details.

While delays are rare, they can occasionally happen due to various reasons. If your order is delayed, please contact our customer support, and we’ll assist you in resolving the issue.

Certainly! We offer overnight shipping services for those who need their orders delivered same day. You can select this option during checkout.

In the rare event that a package is lost during shipping, please reach out to our customer support immediately. We will investigate the issue and assist you in either locating your package or providing a replacement.

If you need to change your shipping address after placing an order, please contact our customer support as soon as possible. We’ll do our best to update the information before your order ships.

If your order arrives damaged, please contact our customer support with photos of the damaged items and packaging. We’ll arrange for a replacement or a refund as needed.

No, there is no minimum order requirement for shipping. You can place an order for any quantity of our products, and we’ll get it shipped to you.

Yes, we offer free standard shipping on orders over $249.

For fragile items, we take extra care in packaging to ensure they arrive safely. If you have specific packaging requests or concerns, please let us know when placing your order.

Yes, we understand the need for discretion. We provide plain and discreet packaging for products that require it.

If your package shows as delivered but you haven’t received it, please check with neighbors and family members. If it’s still not found, contact our customer support for assistance.

Yes, you can schedule deliveries for specific date.

If you’re not home during delivery, the courier will typically leave a notice or attempt re-delivery. You can also arrange with the courier for alternative delivery options.

Yes, we can ship to both PO boxes and APO/FPO addresses. Please make sure to provide accurate address details during checkout.

Certainly! If you’d like a signature confirmation for your delivery, please let us know in the order notes during checkout, and we’ll arrange it accordingly.

Shipping

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The number provided by regular delivery is NON-trackable. It is only in effect once the order has delivered or after there has been a delivery attempt made. It is provided to us by the regular delivery services so that we could ensure that you have received your order successfully.

There’s of course a risk of orders getting lost in the international mail system, but the chance of it is very low (below 1%). We are proud to offer you a guaranteed delivery – in the improbable event that your order doesn’t reach you, we will re-ship it or we will give you a refund, provided that you supplied correct delivery details when making an order. This will happen if your order still hasn’t reached you after 30 days since it’s been sent from our side. If there are still any delivery-related questions you want to ask, which are not answered on our site, please feel free to get in touch with us.

Should it happen so that your order is held up at customs, causing you not to receive it, please do let us know so that we could either re-ship it at our expense or refund you the amount paid (if you prefer not to wait).

We ship to most countries worldwide. When you check-out your order and provide your address to us, you will see the full list of countries eligible for shipping.

Express delivery is only tracked after four business days following the order processing. It is effectively useless prior to the four business day mark.

The most probably cause of you missing some of the ordered pills is that those were shipped to you in a separate package and are to arrive within the next couple of days. If that is not the case, please do let us know so that we could investigate the issue and re-send you the missing medicines if applicable.

We highly value your trust and understand your confidentiality and anonymity concerns when placing an online order, that’s why we will always send you the products in discreet packages, the outside of which doesn’t contain any information about the package contents.

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